Privacy Policy

Information you choose to submit through our website may include:

• Name, email address, telephone number and company or organisation name.
• The subject and contents of a contact message or service enquiry.
• Project details such as the service requested, property type, project location, preferred dates, requirements and preferred contact method.
• Photographs, plans or documents you choose to attach to a quotation request.

When you visit the website, our hosting and security providers may also process basic technical information needed to deliver, secure and troubleshoot the website, such as browser, device, request and server-log information.

We offer optional, first-party analytics to understand how people use the website and which enquiry routes are useful. Only after you select Accept analyticsdo we store a random visitor identifier and a session identifier in your browser and record events such as page views, contact-form starts and submissions, quote-form starts and submissions, and clicks on WhatsApp, telephone or email links.

Analytics records may include the page path, page title, referring website domain, campaign source and the label of the link you used. We do not put your name, email, telephone number, form message, uploaded files or IP address into the analytics event records. Analytics identifiers are used to count returning browsers and browsing sessions; they are not intended to identify you by name.

You can reject optional analytics, or change your choice later using the Cookie / Analytics settings link in the website footer. Rejecting analytics does not prevent you from browsing the website, calling us, using WhatsApp or submitting an enquiry. When you reject analytics, optional visitor and session identifiers are removed from browser storage. Some technical logs may still be processed by hosting and security providers for essential operations.

Where Google sign-in is enabled for an authorised account, Google may provide basic profile information such as your name, email address and profile image to authenticate your identity. We use that information for sign-in, account identification and access control. We do not use Google account data for advertising, sell it, or request access to Gmail, Google Drive or other Google content as part of ordinary sign-in. Google sign-in is subject to Google's own privacy terms and the permissions shown during sign-in.

We do not receive your Google password. You can manage or revoke an app connection in your Google Account security settings. Access to staff-only areas is separately controlled by the roles assigned within our website.

• Respond to questions, contact messages and requests for quotations.
• Understand project requirements, assess service suitability and prepare proposals.
• Arrange site visits, installations, delivery, maintenance and after-sales support where agreed.
• Maintain website accounts, authenticate authorised staff and protect administrative areas.
• Operate, secure, troubleshoot and improve the website and, with your permission, measure aggregate visitor and enquiry activity.
• Meet applicable legal, regulatory, accounting and record-keeping obligations.

Depending on the circumstances, we process information because it is needed to respond to a request or take steps before a possible service arrangement, to meet a legal obligation, to protect the website and our legitimate business interests, or because you have given consent. Optional analytics is based on your affirmative choice. You may withdraw that choice at any time through the analytics preferences control; withdrawal does not affect processing that took place before withdrawal.

We do not sell personal information. We may share information with service providers that host, secure or support the website and its database, and with personnel or contractors who need it to respond to your enquiry or deliver a service you request. We may also disclose information where required by law, court order or a lawful request, or where reasonably necessary to protect rights, safety and security.

If you choose to open WhatsApp, make a telephone call or send an email, you interact with the relevant telecommunications or third-party service. Their own terms and privacy notices apply to information they collect through those services.

Enquiry records and uploaded files are stored using the website's configured hosting and database services. We use access controls and reasonable technical and organisational safeguards intended to protect information against unauthorised access, loss, alteration or disclosure. No online service can guarantee absolute security.

Our service providers may process or store information in countries other than the country in which you are located. Where this occurs, we take steps intended to ensure that the transfer and processing are handled with appropriate safeguards under applicable law.

We keep enquiry, project and account records for as long as reasonably necessary to respond to you, manage a potential or active service relationship, maintain business records, resolve disputes and meet legal obligations. Optional analytics events are retained for operational reporting and may be deleted when no longer required. Retention periods can vary by record type and legal requirements.

Subject to applicable law and any lawful exceptions, you may ask to access or correct personal information we hold about you, request deletion or restriction, object to certain processing, withdraw consent, or request a portable copy where applicable. You may also raise a concern with the relevant data-protection authority. We may need to verify your identity before acting on a request.

Our services and website are intended for adults making residential, commercial or business enquiries. We do not knowingly seek personal information directly from children. The website may link to third-party websites; we are not responsible for their content, security or privacy practices.

We may update this Policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated date. For a privacy question or request, use the contact details shown on our Contact pageand identify it as a privacy request.

Website: https://zitsoenergy.com